FAQ

Getting your hands on our fantastic welcome package is simple. As a new player at Giant Spins Casino, your first deposit of just £10 or more instantly qualifies you for a 100% deposit match bonus up to £50. We'll also credit your account with 50 Free Spins to use on some of our most popular slot games. There's no complex code needed; just make your initial deposit and the bonus funds and spins will be added to your account automatically. This offer is designed to give you a massive head start, effectively doubling your playing funds and giving you dozens of chances to score a win right away. Just remember to check the specific terms, as a 35x wagering requirement applies to the bonus funds before they can be withdrawn.

Absolutely. Your first deposit is just the beginning of the rewards at Giant Spins. We consistently provide our loyal players with opportunities to get more from their gameplay through special bonus codes. These codes can grant you a variety of perks, including extra free spins, deposit matches, or access to exclusive prize wheels. To find these offers, simply log into your account and navigate to the 'Offers' tab. We update this section regularly with fresh promotions tailored for our existing members. It’s our way of saying thank you for playing with us. Always keep an eye on your email and the promotions page so you never miss a chance to boost your balance.

Wagering requirements are a standard condition for online casino bonuses, and understanding them is key to maximizing your winnings. At Giant Spins, our welcome bonus comes with a 35x wagering requirement. This means you must bet the total amount of your bonus funds 35 times before you can withdraw any winnings derived from it. For example, if you receive a £20 bonus, you would need to place a total of £700 in bets (£20 x 35) to fulfill the requirement. Different games may contribute differently to this requirement, so it’s always a good idea to consult the terms and conditions for the specific promotion. This system ensures fair play while still giving you a superb opportunity to play with extra funds.

We make managing your money simple and secure by supporting some of the most trusted payment methods available. You can fund your Giant Spins account or cash out your winnings using major credit and debit cards like MasterCard and Visa. For those who prefer e-wallets, we also fully support PayPal, offering an extra layer of security and speed. All transactions are processed in Great British Pounds (GBP). Our systems use advanced SSL encryption to protect your financial data during every transaction, ensuring your details are always safe. Deposits are typically instant, so you can get right to the action, while withdrawals are processed promptly to get your winnings to you as quickly as possible.

Player security is our highest priority. We employ state-of-the-art security protocols to ensure your personal and financial information is completely protected. Our entire website is secured with 128-bit SSL (Secure Socket Layer) encryption, the same technology used by major financial institutions. This means that any data you share with us, from your name and address to your payment details, is fully encrypted and inaccessible to unauthorized parties. Furthermore, Giant Spins Casino is fully licensed and regulated by reputable authorities, which holds us to strict standards for data protection and fair play. You can enjoy our games with the full confidence that you are playing on a secure, legitimate, and heavily protected platform.

Account verification, also known as Know Your Customer (KYC), is a crucial security procedure required by our licensing authorities. This one-time process helps us confirm your identity, prevent fraud, and ensure all our players are of legal gambling age. To verify your account, you will typically be asked to submit copies of a few standard documents, such as a photo ID (like a passport or driver's license) and a proof of address (like a recent utility bill or bank statement). We've made the submission process as smooth as possible through a secure portal in your account. Completing KYC not only secures your account but also ensures faster and smoother withdrawals in the future. It’s a vital measure for maintaining a safe gaming environment for everyone.

Yes, you can! Giant Spins Casino is fully optimized for mobile play, allowing you to take your favorite games with you wherever you go. Our platform is designed to work seamlessly on virtually any modern smartphone or tablet, whether it runs on iOS or Android. There's no need to download a separate app; simply visit our website using your mobile browser, log in, and you'll have access to our entire game library. Experience the thrilling bonus features of Wild West Zone during your commute or try for a jackpot in Diamond Blast Zone from the comfort of your couch. The mobile experience is smooth, intuitive, and retains all the functionality of the desktop site, including deposits, withdrawals, and customer support.

We pride ourselves on offering a diverse and high-quality game library, which is why we've partnered with the best software providers in the industry. Our collection is powered by creative giants and established leaders, ensuring a premium gaming experience. You'll find blockbuster titles from NetEnt, Microgaming, Pragmatic Play, and Play'n GO. We also feature innovative games from studios like Red Tiger Gaming, Yggdrasil, Blueprint Gaming, and Leander Games. This incredible variety means you have access to thousands of games with different themes, mechanics, and bonus features, from the pirate adventures of Blackbeard to the mythological quests in Ways of Labyrinth. Our partnerships guarantee a constantly updated selection of the hottest and most reliable games on the market.

While our games are extremely reliable, technical glitches can occasionally happen, often due to an unstable internet connection. If a game freezes mid-spin, the first thing to do is remain calm. Your game progress is securely logged on our servers. The simplest fix is often to refresh the page or restart your browser and log back into your account. In most cases, the game will resume exactly where it left off. If it doesn't, the result of the spin will be automatically credited to your account balance if it was a winning one. Should the issue persist or if you have any concerns, our customer support team is ready to assist. Just provide them with the game name and the time of the incident, and they will investigate it for you.

We are here to help whenever you need it. Our dedicated customer support team is trained to handle any query or issue you might encounter, from bonus questions to technical assistance. For the fastest response, we highly recommend using our Live Chat feature, which connects you directly with a support agent in real-time for immediate help. If your query is less urgent or you need to provide documents, you can also reach us via email at support@giantspins.com. We aim to respond to all email inquiries promptly and thoroughly. Our goal is to resolve your issues as quickly as possible so you can get back to enjoying the games.

We are deeply committed to providing a safe and responsible gaming environment. We believe in empowering our players with the tools they need to manage their play effectively. Within your account settings, you can easily set personal daily, weekly, or monthly deposit limits to stay in control of your spending. You can also implement session time reminders to keep track of how long you've been playing or take a short 'cool-off' period if you need a break. For those who require a more significant break, we offer a self-exclusion option. These tools are designed to ensure that your experience at Giant Spins Casino remains fun, safe, and within your control at all times.

With hundreds of titles, choosing one can be tough! For a truly unique experience, check out Ways of Labyrinth by Leander Games. It breaks from traditional paylines with 1024 ways to win and is packed with features based on Greek mythology, including the Mighty Medusa and Cerberus Infectious features. If you're in the mood for adventure on the high seas, Blackbeard is a fantastic choice. This game offers three distinct and exciting bonus rounds: the Pirate Spins, Super Spins, and an interactive Sea Battle Bonus Game. Both games showcase the incredible variety and engaging gameplay you'll find across our entire library. They are perfect starting points for discovering the immense entertainment waiting for you at Giant Spins.